This app is the exclusive property of T-smart Solution Ltd, protected under copyright and intellectual property laws. The Company reserves the right to block access to the App if the user fails to comply with the terms, particularly regarding the use of the provided license key on multiple devices.
Note: If it becomes necessary to change your device for any of the following reasons:
In such cases, the customer must request a new key from the Company (via SMS or by clicking the designated area within the app). The new key will be issued according to the Company’s instructions, provided the original key is no longer valid.
The price of the app is clearly displayed within the App and is paid once per subscription.
The customer must enter their code correctly when purchasing the app and provide accurate information when requesting assistance. Providing false information may delay the help process since the system is designed to respond automatically without human intervention. Incorrect data will result in your request being subject to manual review and possible delays.
The customer has the right to request information at any time through the following means:
Thank you for adhering to these rules and guidelines.
This Privacy Policy outlines how T-smart Solution Ltd collects, uses, and protects your personal and sensitive data when you use our app.
We collect only the necessary personal and sensitive data required to provide and improve our services. This includes:
The data collected is used solely for:
We do not share your personal data with third parties unless required by law or necessary to protect our rights.
We implement strict security measures to protect your data against unauthorized access, alteration, or deletion.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy. You may request the deletion of your data at any time.
For any privacy-related inquiries, you can contact us at tubimenyesale@gmail.com.
We may update this Privacy Policy periodically. Any changes will be communicated through the app and our website.
Full Refund on the Same Day: If a user decides to cancel their subscription on the same day of purchase, they are eligible for a full refund with no deductions.
As the app provides access to all features from the first day, refunds will be subject to a cumulative deduction after the first day. The deduction schedule is as follows:
Refund Example:
If you cancel your subscription on the third day, you will receive your subscription fee minus 400 Frw, and so on for subsequent days.
Final Day for Refund Eligibility: After a certain number of days (based on the subscription value), no refund will be available as the deducted amount will exceed or equal the original subscription fee.
Prevention of Abuse: This cumulative deduction policy is designed to prevent misuse of the refund system by users who may fully use the app's services and then claim dissatisfaction for a full refund.
To request a refund, users must contact customer support through the app’s help section. All refund requests will be processed within 3 business days.
By subscribing to MATEGEKO Y UMUHANDA, you agree to the terms of this refund policy. For any questions or clarifications, please contact our support team.